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Contact Us

Headquarters:

Louisville Slugger
8750 W. Bryn Mawr Ave.
Chicago, IL 60631

Hours of Operation

Monday-Friday (8am-7pm CST)

Customer Service

Phone:1-800-800-9935


Returns

Thank you for shopping at Louisville Slugger. We know that you have choices and appreciate the trust that you have placed in our brand and our team. If for any reason you are not satisfied with your purchase, simply return your item within 30 days of receipt of the order. Items must be new, unused, and in their original packaging. For detailed return instructions, please reference the Return Form and Prepaid Return Label in your package.


Bat Warranty

Louisville Slugger offers a one time, one year limited warranty (may vary outside the U.S.) from the original purchaser’s receipt date. To avoid fraudulent claims, consumers must save original receipt (proof of purchase).

Bat Warranty Instructions:

Please complete the Bat Warranty Form on our website.

NOTE: The Louisville Slugger one year limited bat warranty does not include wood bats with the exception of MLB Hybrid (wood composite), which has a 120 day warranty.

Claims will take 4-7 business days to process once the bat is received back at the Bat Care Center.


Non-Bat Warranty

Non-Bat Warranty Instructions: For all non-bat warranty claims, please complete the Warranty Form on our website or call 1-800-800-9935 for detailed non-bat warranty instructions.


Shipping

  • How long will my order take to ship?
    Orders normally take between 24-48 hours to ship out of our warehouse
  • When will my order ship?
    Immediately after placing your order on Slugger.com you will receive an order confirmation email. Within 48 hours, you will receive a shipping confirmation email with a link to track your order. If you have not received a shipping confirmation email within 48 hours of placing your order, please contact our customer service team.
  • What is the cutoff time for next-day and second-day delivery?
    Orders must be placed by 1pm E.T. to be eligible for next-day or second-day delivery. Orders placed on Friday by the 1pm E.T. cutoff  with next-day delivery will be delivered on Monday.
  • Where does my order ship from?
    Orders ship from our warehouse in Mt. Juliet, TN. All custom wood bat orders ship from Louisville, KY. All custom composite bat orders ship from Hillsboro, OR.
  • Can I track my order?
    Yes. In your shipping confirmation email, there is a link that leads you to tracking information. You will have to login to your account and view your order history.
  • What happens when my tracking says "delivered" but I have not received my package?
    Occasionally a carrier will scan a package as delivered before it arrives at the final destination. When this happens, the package is usually delivered within the next few business days. If you've waited a couple of days and you still don't have the package:
     
    • See if someone else accepted delivery. Check with household members, neighbors, building managers, the mail room, front desk, and anyone else who may have accepted the delivery.
    • Look around the delivery location. Carriers sometimes leave packages in a safe, hidden place like on a side porch, in/around your garage, or behind bushes.
    • Look for a notice of attempted delivery. You may find an attempted delivery notice in your mailbox or on your door. Follow the instructions on that notice to request redelivery or pick up the package.
    • Contact the carrier. Ask if they have additional information about the package's location. (Have your tracking or delivery confirmation number handy.) If your package was shipped via UPS, they may be able to hold the package at their local hub for you to pick up. You can call UPS and see if this is possible.

    Most packages arrive by the estimated delivery date listed in the tracking information. If you do not receive the package by then, please allow an additional day or two for the package to be delivered. Please note that carriers may deliver packages up until 8 p.m.
  • Can a customer ship to an APO/FPO address?
    No, unfortunately Slugger cannot ship to an APO/FPO address
  • Can a customer ship to an international address?
    No. At this time, Slugger can only ship orders to the 50 United States.

Custom Products

Wilson / Louisville Slugger reserves the right to refuse any requested personalization message that includes profanity, slander, trademarks and/or any other content that Wilson / Louisville Slugger considers inappropriate in its sole discretion.


FAQ

  • I have a defective product; how do I go about returning it?
    You can use our Online Warranty Form – click here – or call our Customer Service Department at 1-800-800-9935 to set up a return authorization. Customer Service Representatives are available Monday – Friday, 8am – 7pm CST.
  • What is BBCOR?
    BBCOR stands for Bat-Ball Coefficient of Restitution. This new bat standard replaces the previous BESR standard and is designed to achieve wood-like performance in non-wood bats. Beginning January 1, 2011 for college play and January 1, 2012 for high school play, all bats must be BBCOR certified.

    A qualified BBCOR bat is a Big Barrel bat (2⅝") that is made by an approved bat licensee, has a BBCOR mark permanently attached to the bat that is recognized by NFHS or NCAA as a legal bat for NFHS or NCAA sanctioned play and has no more than a minus 3 ounces difference from the length of the bat. Minimum bat length is 29 inches. All BBCOR bats will incorporate a logo mark, once certification approval is granted. This mark will be consistent across every approved bat design so umpires will easily identify approved bats. The logo is below: BBCOR

    To purchase our BBCOR bats or for more information, please visit our home page or the official Louisville Slugger Facebook page. We also have a Youtube channel – Slugger Nation– featuring videos of various players using and explaining our BBCOR bats.
  • What are the requirements for the USSSA baseball bat mark and what does it look like?
    The new USSSA baseball bat marks and grandfathering rules are effective January 1, 2012. USSSA baseball bat mark and rules below:

    USSSA

    Big Barrel Bat Rules (2⅝" or 2¾") – 14U & Below

    • Effective January 1, 2012
    • Have the new USSSA Mark on its taper OR
    • Be a Qualified BBCOR* bat OR
    • Be a Wood Bat
    • ALL of the above must be manufactured by an approved USSSA Bat Licensee. This applies to ALL Big Barrel Bats, including Coach Pitch bats.

    Big Barrel Bat Rules (2⅝" or 2¾") – 15U & Above

    • Must be NFHS approved with the appropriate BBCOR certification mark OR
    • Be a Wood Bat
    • Both of the above must be manufactured by an approved USSSA Bat Licensee.

    Small Barrel Baseball Bat Rules (2¼" or less) For 2012 and 2013

    • Have the new USSSA mark on its taper OR
    • Have the old USSSA mark OR
    • Be a Wood Bat
    • Both of the above must be manufactured by an approved USSSA Bat Licensee
    *A qualified BBCOR bat is a Big Barrel bat (2⅝”) that is made by a USSSA approved bat licensee, has a BBCOR mark permanently attached to the bat that is recognized by NFHS as a legal bat for NFHS sanctioned play and has no more than a minus 3 ounces difference from the length of the bat. Minimum bat length is 29 inches.
  • Can I follow Louisville Slugger on Facebook, Twitter, or Youtube?
    YES! We have a Facebook page, Twitter account, and a Youtube channel. Follow us for the latest updates on our products, exciting news, and giveaways. Please click on the links below to access these pages:
     
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  • Does Louisville Slugger sell replacement nets, bungees, and accessories for Practice Partner units?
    Yes. Our Practice Partner replacement nets, bungees, and accessories are available for purchase on our website, please click here.
  • How can I find a store in my area to see / buy Louisville Slugger products?
    You can browse through our dealer locator
  • Which type of wooden bat should I choose: Maple or Ash?

    ASH

    Pound for pound, ash is the STRONGEST TIMBER available. In addition to strength, ash has FLEXIBILITY that is not found in other timbers, so it tends to flex rather than break. This gives you a larger, more forgiving sweet spot in terms of breakage. When an ash bat does break, it usually will simply splinter and remain in one piece. Maple, on the other hand, has a tendency to snap into two pieces.

    There is one more important benefit of ash. Because ash is a lighter timber than maple, it allows you to choose from a WIDER RANGE OF BAT MODELS. For example, with ash you can specify a large, long barrel and still end up with a bat that isn’t too heavy for your swing. One down side of ash is that the timber may flake or delaminate after extensive use.

    MAPLE

    Maple is a very dense timber that has a slightly greater SURFACE HARDNESS than ash. Some players believe this hardness gives them better performance. It is a matter of physics: the harder the surface, the quicker and further the ball may rebound. This perceived performance is one of the reasons why maple is becoming so popular with today’s hitters.

    Maple is a closed-grain timber, which makes the bat less prone to flake than an ash bat and allows for maple bats to be MORE DURABLE. However, the structure that gives maple its strength also leads to a weakness: when a maple bat breaks, it tends to snap in half rather than just splinter like ash. Additionally, maple may have a smaller sweet spot than ash. If you get outside that sweet spot, the bat could break.

    One issue with maple is weight. Since it is heavier, its weight may make a large barreled bat too heavy for some players. As such, most players who choose maple use a model with a smaller barrel to get the bat weight they desire.

  • How do I hit with a wooden bat?
    The Louisville Slugger trademark is stamped on each and every one of our wooden bats. The stamp is always placed on the less sturdy side of the bat (this is the flat grain side). After a bat is produced, you can tell on which side the Louisville Slugger logo should be stamped by examining the wood grain surface of the bat. Typically, the further apart the wood grain lines are spaced on each section of the bat, the weaker that portion of the bat is. You do not want to hit the ball in this area. Not only does placing the Louisville Slugger trademark on our bats help to distinguish our products, it also aides in helping the hitter to realize where the sweet spot of the bat is located. When using a wooden bat, it is important to swing the bat with the Louisville Slugger trademark facing either up or down in order to maximize both the durability of the bat as well as the performance of the hitter. When standing at the plate, have the bat logo facing directly up toward the sky, or facing the ground. Bring the bat back as though you are preparing to swing. When you slowly bring the bat back around to where it would hit the ball, the logo should still be facing directly up or directly down. This will allow you to hit the ball with the bat in the area where the spring and summer growth are… the strongest part of the bat. We hope this information will help when using your Louisville Slugger bat! Good luck with your season!
  • My PRIME / SELECT / LXT / Z4 / HYPER Z bat has movement in the connection between the barrel and handle, is this normal?

    Yes. The patented elastomeric connection was designed to allow movement between the barrel and the handle (see U.S. Patent No. 8,226,505). Movement will typically increase over time as the bat breaks-in. Break-in times will depend on the frequency and intensity of use.

    If movement is normal, is there an excessive amount of movement that would be covered by the limited warranty?

    When the elastomeric connection system is working properly the amount of movement in the connection should be minimal. If you twist the barrel with your hand the barrel should rotate back within 1/8” of its original position. If you can twist the barrel and it does NOT rotate back then the connection may have been compromised – please contact the Louisville Slugger warranty department within 1 year of the date of your original purchase. Make sure to keep your original receipt per the terms and conditions of Louisville Slugger’s limited warranty policy.

    Does TRU3 Technology increase the performance in a bat?

    Yes. The performance enhancement is due to the improved feel with less worry of major hand sting. The advantage of TRU3 technology is the unmatched feel that the hitter has when swinging a bat with TRU3 – this translates to increased confidence at the plate that lets you Swing HarderTM every time. The increased power would come from an improved swing speed.

    My bat was thrown out by an umpire what should I do?

    Show the certification marks printed directly on the bat as well as product copy that explains how the movement in the bat is intentional and patented.

    If your bat was thrown out for movement in the handle/barrel connection area - Please contact Louisville Slugger and let us know the date / location and your team name so that we can reach out to the league / umpires to help educate them on this revolutionary technology.

    Unfortunately, some umpires are not educated on Louisville Slugger’s TRU3 technology and do not understand that the movement is intentional, beneficial, and patented.